Once matched, you can send messages using Haven’s built-in chat system. Simply click "Messages" and start a conversation.

<p><span id="isPasted" style="text-decoration:none;">Once matched, you can send messages using Haven&#x2019;s&#xA0;</span><span style="text-decoration:none;">built-in chat system</span><span style="text-decoration:none;">. Simply click&#xA0;</span><span style="text-decoration:none;"><a href="https://app.findhaven.org/inbox">&quot;Messages&quot;</a></span><span style="text-decoration:none;">&#xA0;and start a conversation.</span></p>

How do I message my match?

If you run into any issues, email info@findhaven.org, and we’ll assist you.

<p><span id="isPasted" style="text-decoration:none;">If you run into any issues, email&#xA0;</span><span style="text-decoration:none;">info@findhaven.org</span><span style="text-decoration:none;">, and we&#x2019;ll assist you.</span></p>

What if I need help during my match?

At Haven, we use Google Meet (free) to help you connect through video calls. Go to your Inbox chat. Click "Create video meeting". A Google Meet link will appear in the chat. Both people should press on the link. You’ll be taken to Google Meet and can

<p data-start="249" data-end="331">At Haven, we use <strong data-start="266" data-end="288">Google Meet (free)</strong> to help you connect through video calls.</p><h2 data-start="333" data-end="359" id="starting-a-video-call">Starting a Video Call</h2><ol data-start="360" data-end="585"><li data-start="360" data-end="391"><p data-start="363" data-end="391">Go to your <strong data-start="374" data-end="388">Inbox chat</strong>.</p></li><li data-start="392" data-end="430"><p data-start="395" data-end="430">Click <strong data-start="401" data-end="427">&quot;Create video meeting&quot;</strong>.</p></li><li data-start="431" data-end="479"><p data-start="434" data-end="479">A Google Meet link will appear in the chat.</p></li><li data-start="480" data-end="526"><p data-start="483" data-end="526">Both people should <strong data-start="502" data-end="523">press on the link</strong>.</p></li><li data-start="527" data-end="585"><p data-start="530" data-end="585">You&#x2019;ll be taken to Google Meet and can join the call.</p></li></ol><hr data-start="587" data-end="590"><h2 data-start="592" data-end="618" id="troubleshooting-steps">Troubleshooting Steps</h2><p data-start="620" data-end="682">If the video call isn&#x2019;t working, try these fixes one by one:</p><h3 data-start="684" data-end="723" id="1-check-your-internet-connection">1. Check Your Internet Connection</h3><ul data-start="724" data-end="848"><li data-start="724" data-end="772"><p data-start="726" data-end="772">Make sure Wi-Fi or mobile data is turned on.</p></li><li data-start="773" data-end="848"><p data-start="775" data-end="848">Try moving closer to your router or switching to a stronger connection.</p></li></ul><h3 data-start="850" data-end="877" id="2-refresh-or-restart">2. Refresh or Restart</h3><ul data-start="878" data-end="1045"><li data-start="878" data-end="933"><p data-start="880" data-end="933"><strong data-start="880" data-end="891">Refresh</strong> the page and click the Meet link again.</p></li><li data-start="934" data-end="998"><p data-start="936" data-end="998">If that doesn&#x2019;t work, <strong data-start="958" data-end="975">close the tab</strong> and reopen the link.</p></li><li data-start="999" data-end="1045"><p data-start="1001" data-end="1045">As a last resort, <strong data-start="1019" data-end="1042">restart your device</strong>.</p></li></ul><h3 data-start="1047" data-end="1088" id="3-allow-camera--microphone-access">3. Allow Camera &amp; Microphone Access</h3><ul data-start="1089" data-end="1291"><li data-start="1089" data-end="1165"><p data-start="1091" data-end="1165">When Google Meet asks, press <strong data-start="1120" data-end="1131">&#x201C;Allow&#x201D;</strong> for both camera and microphone.</p></li><li data-start="1166" data-end="1291"><p data-start="1168" data-end="1291">If you already denied access, look for a lock icon in your browser&#x2019;s address bar and change the permissions to <strong data-start="1279" data-end="1288">Allow</strong>.</p></li></ul><h3 data-start="1293" data-end="1328" id="4-update-your-browser-or-app">4. Update Your Browser or App</h3><ul data-start="1329" data-end="1482"><li data-start="1329" data-end="1433"><p data-start="1331" data-end="1433">Google Meet works best on <strong data-start="1357" data-end="1374">Google Chrome</strong> (latest version) or the <strong data-start="1399" data-end="1418">Google Meet app</strong> (on phones).</p></li><li data-start="1434" data-end="1482"><p data-start="1436" data-end="1482">Update your browser/app if it&#x2019;s out of date.</p></li></ul><h3 data-start="1484" data-end="1515" id="5-try-a-different-device">5. Try a Different Device</h3><ul data-start="1516" data-end="1600"><li data-start="1516" data-end="1600"><p data-start="1518" data-end="1600">If the call isn&#x2019;t working on your phone, try a laptop or tablet (or vice versa).</p></li></ul><h3 data-start="1602" data-end="1629" id="6-audiovideo-issues">6. Audio/Video Issues</h3><ul data-start="1630" data-end="1895"><li data-start="1630" data-end="1721"><p data-start="1632" data-end="1721">If you can&#x2019;t hear the other person: check your device volume and Meet&#x2019;s audio settings.</p></li><li data-start="1722" data-end="1822"><p data-start="1724" data-end="1822">If they can&#x2019;t hear you: check that your microphone is not muted (look for the mic icon in Meet).</p></li><li data-start="1823" data-end="1895"><p data-start="1825" data-end="1895">If video is frozen: turn your camera off for a minute, then back on.</p></li></ul><h3 data-start="1897" data-end="1923" id="7-re-share-the-link">7. Re-share the Link</h3><ul data-start="1924" data-end="2027"><li data-start="1924" data-end="2027"><p data-start="1926" data-end="2027">Sometimes the link didn&#x2019;t copy correctly. Create a <strong data-start="1977" data-end="1998">new video meeting</strong> in the chat and try again.</p></li></ul><hr data-start="2029" data-end="2032"><p data-start="2034" data-end="2133">&#x2705; If none of these steps work, let the Haven team know in your chat&#x2014;we&#x2019;ll help you get connected.</p>

Troubleshooting Google Meet Video Calls

Haven Refugees

Creating & Navigating Matches

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Can I make my profile invisible?

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Will my matches still be able to contact me if my profile is invisible?

How do I decline a request from a refugee?

Account & Security

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How does the matching process work?

Getting Started

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After your first Match

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Supporter FAQs

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Refugee FAQs

What is the Haven Language Program (HLP)?

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Haven Language Program (HLP)