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We verify the ID of every Canadian who joins Haven for safety. You have two options:. Instant online verification through Stripe, a global leader in ID verification. It’s 100% safe and free. If you’d rather not upload your ID online, you can book a q
Yes! You can temporarily hide your profile at any time. When your profile is invisible, you can still browse and reach out to others first, but no one will be able to contact you first. To hide your profile:. Log in and go to My Profile. Scroll down
If you can’t log in, try resetting your password by clicking "Forgot Password?" on the login page. If that doesn’t work, contact us at [email protected], and we’ll help you regain access. To change your email: Contact Haven support at info@findhaven
Log in, go to My Profile, and edit any section you’d like to update. Be sure to click Save Changes when you’re done.
No. When your profile is invisible, you can still browse and message others first, but no one will be able to contact you unless you initiate the conversation.
If a refugee reaches out but you don’t think it’s the right match, you can politely decline the request by pressing "decline" under "My Matches". We will send them an email on your behalf—matches only proceed when both parties agree.