Haven Refugees

If a refugee reaches out but you don&#x2019;t think it&#x2019;s the right match, you can&#xA0;politely decline&#xA0;the request by pressing &quot;decline&quot; under &quot;My Matches&quot;. We will send them an email on your behalf&#x2014;matches only proceed when both parties agree.

If a refugee reaches out but you don’t think it’s the right match, you can politely decline the request by pressing "decline" under "My Matches". We will send them an email on your behalf—matches only proceed when both parties agree.

How do I decline a request from a refugee?

Account & Security

How does ID verification work?

Can I make my profile invisible?

I'm having trouble logging in—what should I do?

How do I update my profile information?

Will my matches still be able to contact me if my profile is invisible?

How do I set up my profile?

How do I start my first match?

What happens after my first match?

What if my match stops responding?

How does the matching process work?

Getting Started

How do I message my match?

What if I need help during my match?

Creating & Navigating Matches

Can I be matched with more than one person?

How do I give feedback on my match experience?

After your first Match

What is expected of me as a supporter?

How much time should I commit to a match?

How do I pause my involvement?

How do I ask for help from Haven if I have concerns?

Supporter FAQs

What can I expect from my supporters?

What should I do if my supporter stops responding?

How do I communicate with my supporters?

How do I filter for supporters that speak my language?

Refugee FAQs

What is the Haven Language Program (HLP)?

Who teaches in the HLP?

Is there a cost to join the Haven Language Program classes?

Do I need to do an assessment to join the HLP?

How long is the HLP?

How big are the class sizes?

Do I get a certificate at the end of the HLP?

How many hours a week do I need to commit to the HLP?

Haven Language Program (HLP)

How do I decline a request from a refugee?Updated 6 months ago