As a supporter, you are expected to:. ✅ Be kind and respectful. ✅ Respond in a timely manner. ✅ Help in ways you’re comfortable with (language practice, networking, etc.). ✅ Let Haven know if any issues arise.

As a supporter, you are expected to:&#x2705; Be kind and respectful.&#x2705; Respond in a timely manner.&#x2705; Help in ways you&#x2019;re comfortable with (language practice, networking, etc.).&#x2705; Let Haven know if any issues arise.

What is expected of me as a supporter?

There’s no minimum time requirement. You can start with a 30-minute conversation and decide from there.

There&#x2019;s no minimum time requirement. You can start with a 30-minute conversation and decide from there.

How much time should I commit to a match?

If you need a break, set your Profile Visibility to Invisible so you won’t receive new match requests.

If you need a break, set your <a href="https://app.findhaven.org/edit-profile" rel="noopener noreferrer" target="_blank">Profile Visibility to Invisible</a> so you won&#x2019;t receive new match requests.

How do I pause my involvement?

Reach out to us anytime at info@findhaven.org.

Reach out to us anytime at info@findhaven.org.

How do I ask for help from Haven if I have concerns?

Haven Refugees

Supporter FAQs

How does ID verification work?

Can I make my profile invisible?

I'm having trouble logging in—what should I do?

How do I update my profile information?

Will my matches still be able to contact me if my profile is invisible?

How do I decline a request from a refugee?

Account & Security

How do I set up my profile?

How do I start my first match?

What happens after my first match?

What if my match stops responding?

How does the matching process work?

Getting Started

How do I message my match?

What if I need help during my match?

Creating & Navigating Matches

Can I be matched with more than one person?

How do I give feedback on my match experience?

After your first Match

What can I expect from my supporters?

What should I do if my supporter stops responding?

How do I communicate with my supporters?

How do I filter for supporters that speak my language?

Refugee FAQs

What is the Haven Language Program (HLP)?

Who teaches in the HLP?

Is there a cost to join the Haven Language Program classes?

Do I need to do an assessment to join the HLP?

How long is the HLP?

How big are the class sizes?

Do I get a certificate at the end of the HLP?

How many hours a week do I need to commit to the HLP?

Haven Language Program (HLP)