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Getting Started

How do I set up my profile?

After signing up, you'll be guided through setting up your profile by filling in your details and selecting your help preferences. This helps us recommend the right matches for you. To increase your chances of finding a great match, we highly recomme

How do I start my first match?

After creating your account, head to the Discover Page to browse different profiles. When you find someone you'd like to connect with, click on their profile and send a message to introduce yourself!. Once both of you accept the match, you’re all set

What happens after my first match?

After meeting with your match, click "We Met" in your chat to help us keep track of connections. From there, you can decide if you'd like to meet again! Some people build ongoing relationships and stay in touch, while others prefer a one-time convers

What if my match stops responding?

Give them a little time—sometimes people get busy! If you still don’t hear back, try reaching out to another user, or you can email the Haven team at [email protected] and we would be happy to manually connect you with a new match.

How does the matching process work?

After signing up, go to the Discover Page to browse profiles. When you find someone you'd like to connect with, send them a message. If they accept, you’re officially matched!