Haven Refugees

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After meeting with a refugee, click "We Met" in your message, and you’ll be prompted to give feedback on your experience. You can also provide feedback by emailing info@findhaven.org.

How do I give feedback on my match experience?

After your first Match

How does ID verification work?

Can I make my profile invisible?

I'm having trouble logging in—what should I do?

How do I update my profile information?

Will my matches still be able to contact me if my profile is invisible?

How do I decline a request from a refugee?

Account & Security

How do I set up my profile?

How do I start my first match?

What happens after my first match?

What if my match stops responding?

How does the matching process work?

Getting Started

How do I message my match?

What if I need help during my match?

Creating & Navigating Matches

Can I be matched with more than one person?

What is expected of me as a supporter?

How much time should I commit to a match?

How do I pause my involvement?

How do I ask for help from Haven if I have concerns?

Supporter FAQs

What can I expect from my supporters?

What should I do if my supporter stops responding?

How do I communicate with my supporters?

How do I filter for supporters that speak my language?

Refugee FAQs

What is the Haven Language Program (HLP)?

Who teaches in the HLP?

Is there a cost to join the Haven Language Program classes?

Do I need to do an assessment to join the HLP?

How long is the HLP?

How big are the class sizes?

Do I get a certificate at the end of the HLP?

How many hours a week do I need to commit to the HLP?

Haven Language Program (HLP)

How do I give feedback on my match experience?Updated 6 months ago